Please read our terms and conditions carefully before booking

Booking and Payment

To confirm your booking with MTN DAYS you are required to pay the full cost of your chosen workshop, or activity session. Once we receive your payment and booking form the contract between us will become binding. Payment will be accepted by:-

Bank Transfer (details available from our office).

Credit/debit card (via Paypal, for which a charge of 3.4% of the amount payable will be incurred)

Cancellation of Booking

Any cancellation must be notified in writing (email) by the person who made the booking.

Cancellation more than 4 weeks prior to the start date, we will offer an alternative date for your course, or a 30% refund.

Cancellation less than 4 weeks before the start date or on or after the commencement, no refund will be payable.

If you have paid a deposit only, this is non-refundable at any stage.

Note: We do appreciate that wholly unforeseen events may result in the need of cancellation. We therefore strongly advise you to take out insurance against irrecoverable cancellation costs (see Travel Insurance section below).

Changes or Cancellation by Us

Before you enter into a contract with us, we reserve the right to change any of the facilities, services or prices described in our brochure or website. We also reserve the right to cancel the activity. An example of this may be, if the minimum number of clients required for an activity is not fulfilled, we may have to cancel your activity. It is unlikely we will have to make any changes to your activity, however we do plan the arrangements months in advance. Any changes are usually very minor, and we will advise you at the earliest possible date. If a major change becomes necessary, we will inform you as soon as reasonably possible if there is time before your course begins. A major change is an alteration of the start or finish time of your activity by more than 12 hours. When a major change or cancellation occurs you will have the choice of either accepting the change of arrangements, purchasing another available activity from us, or cancelling your activity. We will refund all payments made directly to us in respect of the course cost. We will not however be in a position to refund any personal expenses you may have incurred as a result of your booking such as flight payments, travel insurance, equipment purchases, visas, vaccinations etc.

Changes by you

If, after booking onto a workshop or activity and making full payment, you would like to change to an alternative date, an additional administration fee of £25 may be charged for a single-day activity or workshop, or £55 for a multi-day activity or workshop. Any change of course date is subject to availability.

Personal Travel Insurance

It is recommended on booking that you are insured against medical and personal accident risks. This must be for the activities undertaken and include repatriation costs, air ambulance and helicopter rescue services and cancellation and curtailment.

It is your responsibility to ensure that the insurance cover you purchase is adequate.

All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment. We therefore recommend that your insurance policy includes cover for baggage and personal items.

Complaints Procedure

If you have a complaint about the activity, you should make it known to your guide/leader at the earliest opportunity. If you feel your complaint has not been properly dealt with we shall endeavour to agree a settlement with you. Any outstanding complaint not resolved during the trip should be notified to us in writing within 30 days of the scheduled date of return.

Medical disclaimer

Please indicate upon enquiry if you have any medical conditions or injuries, recent illnesses, allergies, surgery, pregnancy or other information the instructor should be aware of.

Publicity

Occasionally photos of our clients are used in MTN DAYS publicity. Please indicate at the time of booking if you or any member of your group would prefer not be included.

We may also share your email address with Trip Advisor as much as we sometimes paste your email into a form so that you can have a direct link to leave a review. Please ask us if you wish to opt out of this.

Participation statement

Hill walking, hiking, running, swimming, mountain biking and travel, are activities with a danger of personal injury or death. Participants in these activities accept these risks and are responsible for their own actions and involvement.

By booking an activity you are agreeing that you have read, understood and agree to the above terms and conditions.